Privacy Policy

1. Introduction

Welcome to WeCanFixIt ("we," "our," or "us"). We operate the iPhone repair service located at Koramangala, Bangalore. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us via phone, or use our repair services.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy complies with applicable data protection laws and regulations in India.

2. Information We Collect

We collect information that you provide directly to us when you:

• Submit a service request form on our website
• Contact us via phone call, WhatsApp, or email
• Visit our service center for device repair
• Participate in surveys or provide feedback
• Subscribe to our service updates or promotions

Personal Information Collected:

• Contact Information: Your name, phone number, email address
• Device Information: iPhone model, serial number (if provided), device issues
• Service Information: Repair details, service history, warranty information
• Location Data: Service address if doorstep service is requested
• Payment Information: We do not collect or store payment card details on our website. Payments are processed offline at the service center or via secure third-party payment providers.

3. How We Use Your Information

We use the collected information for legitimate business purposes:

• Service Provision: To process your repair requests and provide technical support
• Communication: To contact you regarding service status, updates, and queries
• Quality Assurance: To improve our services and customer experience
• Service Records: To maintain repair history and warranty information
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send service updates, promotions (only with your consent)
• B2B Services: To manage corporate accounts and provide business services

4. Google Ads & Conversion Tracking

Our website uses Google Ads conversion tracking. When you click on our Google Ads or submit forms, Google may collect:

• Page view data and interaction metrics
• Form submission information (when you voluntarily provide it)
• Device and browser information for analytics

This information helps us measure advertising effectiveness and improve our marketing. Google's use of information is governed by their Privacy Policy.

Phone Number Tracking: When you call us via click-to-call links, Google may track the call for conversion measurement purposes. We do not receive detailed call content from this tracking.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:

• Service Providers: With trusted partners who assist in our operations (e.g., payment processors, delivery services)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, or safety, or that of others
• With Your Consent: When you explicitly authorize us to share information

All third-party service providers are contractually obligated to protect your information and use it only for specified purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Secure data storage with access controls
• Encryption of sensitive information
• Regular security assessments and updates
• Employee training on data protection
• Physical security measures at our service center

While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security of data transmitted to or from our services.

7. Data Retention

We retain your personal information only as long as necessary for:

• Service Records: Repair history and warranty information (up to 3 years)
• Legal Compliance: As required by applicable laws and regulations
• Business Needs: For ongoing service improvements and customer support
• Marketing: Until you opt-out or request deletion (for marketing data)

After the retention period, we securely delete or anonymize your information.

8. Your Rights & Choices

You have the following rights regarding your personal information:

• Access: Request copies of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-Out: Opt-out of marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information below.

9. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Advertising Cookies: Used for measuring advertising performance and service inquiries through Google Ads
• Performance Cookies: Improve website performance

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites for location or contact purposes. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

11. Business Customers (B2B)

For corporate clients and business customers:

• We maintain separate records for business accounts
• Business contact information is used for service management
• We may collect additional information for enterprise services
• Corporate data is protected under confidentiality agreements
• Bulk device repair information is aggregated for reporting

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

13. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. We encourage you to review this policy regularly.